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Crypto alternate OKX witnessed service disruptions after main infrastructure supplier Alibaba Cloud introduced a {hardware} failure in Alibaba Cloud’s Hong Kong knowledge heart.

Alibaba Cloud Hong Kong IDC Zone C server went offline on Saturday at roughly 10 pm ET and did not get better for over seven hours on the time of reporting. On-chain knowledge additional confirms that OKX processed no transactions throughout this timeline.

Partial listing of Alibaba Cloud’s international infrastructure. Supply: Alibaba Cloud

Alibaba Cloud’s web site reveals that the Hong Kong (China) server hosts three availability zones, which have been operational since 2014. The cloud supplier confirmed the outage by an official announcement, as proven beneath.

Alibaba Cloud’s official announcement about service disruption that affected OKX’s service. Supply: Alibaba Cloud

Whereas saying the service disruption, OKX revealed that it’s working along with Alibaba Cloud to resolve the problems. “Funds are protected. Sorry for any inconvenience precipitated,” the announcement added.

Within the meantime, customers can not withdraw and deposit funds, whereas some declare that their account balances have glitched to point out $0 of their funds. Many traders have confirmed that their trades acquired caught halfway and have proven issues about potential losses.

OKX has not but to responded to Cointelegraph’s request for remark.

Associated: OKX releases proof-of-reserves page, along with instructions on how to self-audit its reserves

In early December, Avalanche blockchain entered right into a partnership to energy Alibaba Cloud’s Node-as-a-Service initiatives.

As Cointelegraph reported, the partnership is aimed toward creating new instruments for launching validator nodes on Avalanche’s public blockchain platform in Asia. The combination will permit Avalanche builders to make use of Alibaba Cloud’s plug-and-play infrastructure as a service to launch new validators.

Through the announcement, it was revealed that Avalanche hosts over 1,200 validators and processes roughly 2 million each day transactions.